Otovo guarantee
What is the Otovo guarantee?
The Otovo guarantee is a unique extended guarantee from Otovo that covers the complete operation of your solar energy installation: products, components and assembly. If any part of the system stops working during the warranty period, Otovo covers the repair or replacement at no cost to you.
Customers who buy a PV system get the Otovo warranty included for 5 years. For hire purchase customers, the Otovo warranty is included for the entire contract duration.
What does the Otovo guarantee cover?
Otovo's guarantee covers all parts and materials of the solar power system. If any component or part of the assembly fails during the guarantee period we will fix or replace it at no cost to you, including:
- Solar panels
- Mounting systems (hooks, rails and clamps)
- Inverters
- Optimizers
- Cables and connectors
- Switches and circuit breakers
Otovo's guarantee covers the replacement or repair of defective parts, as well as labor, transportation and shipping costs necessary to remedy the problem.
If you run into any problems with your solar installation, simply drop us an email or give us a call and one of our highly-skilled specialist technicians will assist you in assessing the situation. Our technicians will help you take preventive measures if necessary and will assess the need for repair or replacement of components. Should a repair or replacement be necessary, we will ensure that a qualified technician or installer fixes the problem within a reasonable time.
Chargers for electric vehicles are not included in this guarantee, since they are elements independent of the installation and are covered by the guarantees of current legislation.
What about manufacturer guaranties?
Manufacturer guaranties are very important; They show that the manufacturer produces quality products designed to last. Most companies that offer consumer solar installations will not help you with the manufacturer's guarantee; that is, if something fails, you will have to call the manufacturer directly. Of course, serious manufacturers handle these warranty requests professionally and diligently, but making a warranty claim is not always easy.
Many customers are concerned about guarranties on their solar power system equipment. This is understandable, as the system is expected to last for a long time. In summary, equipment warranties can be divided into two types:
- Manufacturer's Product guaranties: Guarantee that products and equipment are free from defects and that they will function as intended. Normally, solar panels have a 10-15 year warranty (some panel manufacturers offer longer warranties of 25 years or even 40 years). For inverters, product warranties are typically 5 years or more. The duration of the product warranty offered by the manufacturer is always stated in the technical data sheet.
- Solar panel performance guarantee: guarantees that the solar panels have the rated power they claim to have and that their performance does not deteriorate beyond what is guaranteed. Typically, this warranty is 25 years and generally follows a linear performance curve. The duration and details of the performance guarantee offered by the manufacturer are always listed in the data sheet.
Manufacturer guaranties are offered directly by the manufacturer itself and with warranty terms that can be obtained from the manufacturer. In the event that a problem arises that is covered by the manufacturer's guarantee, it would be a matter between the manufacturer and you as the customer.
With Otovo, you get the Otovo guarantee and the manufacturer's guaranties. The best of both worlds!
Is there fine print?
Although we are confident in the quality of our products, the Otovo Extended Guarantee is not an insurance. Faults and breakdowns due to user error or interference or unauthorized work on the installation are not covered. Alteration, acts of vandalism or damage caused by the user, by third parties or by external events are also not covered by Otovo's guarantee; These cases may be covered by your home insurance or other rights you have as a landlord. Be sure to check with your insurance company about this!
Although it rarely happens, Otovo's guarantee also does not cover any damage caused to people, your property or other third parties. In any case, the labor itself is covered by a 1-year liability guarantee for the entire work. In the event of damage to your home related to installation work, most cases are covered by this guarantee or other public liability regulations. See the terms and conditions for more information about the details and limits of Otovo's guarantee.